Wednesday, October 30, 2013 12:39 PM IST (07:09 AM GMT)
Editors: General: People; Business: Business services, Information technology, Telecommunications, Transport engineering; Technology
Zambia Airport Selects SITA to Modernize Airport Operations

Livingstone, Zambia, Wednesday, October 30, 2013 — (Business Wire India) — SITA is transforming Zambia’s Harry Mwanga Nkumbula International Airport in a multi-million dollar deal to automate all airport operations and provide world-class service to the country’s growing tourism market. Under the new agreement, SITA will modernize the airport’s passenger processing, network infrastructure and security management solutions and serve as the master systems integrator to ensure all new solutions work together seamlessly.

Prince Chintimbwe, Director Airport Services for National Airports Corporation Limited (NACL), the company that manages the airport, said: “Zambia’s tourism industry is experiencing year-on-year growth of 10 percent, and our airports are absolutely critical in providing a good first impression. SITA has been instrumental in helping us build and integrate our new airport operations solutions, with a focus on improving customer service. And they’ve done it in record time.”

During the first three months of the project, SITA delivered its AirportConnect Open passenger processing platform, which all airlines can use. The company also provided its new AirportVision flight information display system throughout the airport and a new public address system to keep passengers well informed throughout their journeys. The airport showcased the new technology during the recent UN World Tourism Organization’s General Assembly, which Livingstone hosted.

During the next phase of the project, SITA will implement an integrated system throughout the airport. This will include a Local Area Network, WiFi, Internet Protocol TV, Closed Circuit TV and fire alarm systems, in collaboration with third-party network and security suppliers.

Paul Murphy, SITA Vice President, Sub Sahara Africa, Bahrain, UAE & Kuwait, said: “By the end of this transformation project, Harry Mwanga Nkumbula International Airport will become an intelligent airport. Management will be able to share real-time information with all airport stakeholders, which will improve operational efficiency and facilitate superior service throughout the airport. We’re working closely with the airport against an ambitious timescale to completely modernize and integrate all airport operations.”

SITA’s AirportConnect Open enables airports, airlines and their handling agents to access their respective IT applications in real time on shared equipment. It also allows any airline to use any agent desk, gate position or self-service kiosk for passenger check-in and bag drop. This helps save airlines money because they can share applications and equipment, while also helping airports to optimize real estate and improve operational efficiency.

More than 300 airlines use SITA’s AirportConnect Open to process millions of passengers every day in more than 360 airports around the world.

The transformation project at Harry Mwanga Nkumbula International Airport is part of the NACL’s airport infrastructure development master plan, which covers four of the country’s airports. This is the first airport to be upgraded, and the project is expected to be completed by early 2014.

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Notes to Editors:

About SITA

SITA is the world’s leading specialist in air transport communications and IT solutions. SITA delivers and manages business solutions for airline, airport, GDS, government and other customers over the world’s most extensive network, which forms the communications backbone of the global air transport industry.

SITA’s portfolio includes managed global communications, infrastructure and outsourcing services, as well as services for airline commercial management and passenger operations, flight operations, aircraft operations and air-to-ground communications, airport management and operations, baggage operations, transportation security and border management, cargo operations and more.

With a customer service team of over 2,000 staff around the world, SITA invests significantly in achieving best-in-class customer service, providing integrated local and global support for both its communications and IT application services.

SITA has two main subsidiaries: OnAir, which is the leading provider of in-flight connectivity, and CHAMP Cargosystems, the world’s only IT company dedicated solely to air cargo. SITA also operates a joint venture Aviareto which provides aircraft asset management to the air transport community.

SITA is one of the world’s most international companies. Its global reach is based on local presence, with services for around 450 air transport industry members and 2,800 customers in over 200 countries and territories. Set up in 1949 with 11 member airlines, SITA today employs people of more than 140 nationalities, speaking over 70 different languages. SITA had consolidated revenues of US$1.57 billion in 2012.

For further information go to

Brenda Flinter, Media Relations Manager, SITA, +353 87 750 6229,
Nayla Feghali (Regional Contact), SITA, + 961 1 637 387 / + 961 3 064 636,
Charlie Pryor, Director, Leidar, +44 (0)20 7031 8270,
Ana-Maria Gardiner, Active Public Relations & Marketing Communications Consultancy, (971-4) 4461434,