Thursday, August 29, 2013 11:30 AM IST (06:00 AM GMT)
Editors: General: People; Business: Business services, Information technology, Media & entertainment; Technology
Customer Growth Spikes 86% as GoDaddy Hits 1-Year Mark in India
Successful Solutions for India’s Small Businesses & Reseller Growth Drive Dramatic Results
Gurgaon, Haryana, India, Thursday, August 29, 2013 — (Business Wire India) — GoDaddy today announced its India customer base has increased by 86 percent since opening a customer care center here in India last summer. The local support team is based in Hyderabad and is now assisting customers around the clock, every day of the year, even on holidays.
GoDaddy has helped thousands of India’s small businesses grow and thrive online with the benefit of tools designed to create effortlessly beautiful digital identities. Over the last year, GoDaddy’s support teams in India have handled more than 250,000 local inbound customer calls, helping make it easy for customers to establish their online presence.
“GoDaddy has seen the passion and drive of the Indian people in ways that are absolutely inspiring – from the owner of a small retail store to a local taxi driver who each built websites to attract new customers,” said GoDaddy International Senior Vice President James Carroll, who is in India to announce the one year anniversary. “Seeing so many customer success stories in India proves how quickly businesses can benefit from being online and how easy it can be. GoDaddy selected India as a priority market last year and now we are using India as a blueprint for our expansion into other global markets.”
Sanjay Tilala is another example that illustrates the benefits to GoDaddy’s personalized service offerings. Tilala is the Managing Director of a machine tools manufacturing company that created its own website, JayKhodiyarAgrotech.com. “In addition to the competitive prices and products, one of the primary drivers for me choosing GoDaddy is the excellent customer service. My queries get resolved immediately in the most efficient manner with the best advice possible. GoDaddy understands my needs and is an excellent business partner.”
GoDaddy is the world’s top platform for small businesses and began offering .IN domain names in January 2009. Last year, GoDaddy launched its full-scale operations in India, now the company’s largest international office.
“GoDaddy has successfully managed to help small businesses and entrepreneurs grow their businesses,” said GoDaddy India Managing Director and Vice President Rajiv Sodhi. “What sets GoDaddy apart from other Internet providers, the key ingredient, is our customer service and the variety of products that create a one-stop shop for small businesses to be successful.”
A key area of focus for GoDaddy in India is expanding its partner ecosystem. The GoDaddy Reseller network enables others to make money by offering domain names and Web hosting to their own customers – making it easy to leverage GoDaddy’s customer care and infrastructure for their customers. GoDaddy’s Reseller network has grown 88 percent in India since last year. Sodhi added, “Our goal is to provide small business owners the resources they need to build the digital identities they want – whether that means offering them do-it-yourself tools or helping connect them with partners who can ‘do-it-for-them’. That is why our overall strategy is to ensure we provide marketing and sales support to our partners. We are here to help these resellers grow their business with us.”
GoDaddy is finding creative ways to show entrepreneurs and small business owners that building an online presence doesn’t have to be difficult or expensive. Since launching on the ground in India, GoDaddy has connected with customers in a very personal way. A prime example is the recent “Cup of Coffee” campaign that demystified the process of leveraging the Internet by providing actual door-to-door demonstrations to show small businesses exactly how to get online. Professionally trained GoDaddy experts and GoDaddy Resellers engaged with prospective clients to demonstrate how beautiful websites can be built quickly. These personalized initiatives have helped fuel GoDaddy’s unprecedented growth.
GoDaddy is based in Scottsdale, Ariz. USA. Internationally, along with offices in India and Canada, GoDaddy operates data center facilities in Europe and Asia and serves 12 million paying customers globally.
To find out more about how to get online easily and affordably, visit: in.GoDaddy.com
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About Go Daddy
GoDaddy is the world’s largest domain name provider, Web hosting provider and new SSL certificate provider, focused on helping small businesses grow larger. GoDaddy provides dozens of cloud-based services and is the largest worldwide mass-market hosting provider by annual revenue according to 451 Research (Mass-Market Hosting Report-Fall 2012) and is the #1 provider of net-new SSL certificates for 2012, according to the Netcraft, LTD Secure Server Survey. To learn more about the company, visit GoDaddy.com/PR.